A full refund is available if you cancel within 48 hours of payment and work has not commenced. If sh-translation is unable to complete the translation as specified, a full refund is provided.
Once translation work has begun, refunds are not available. Translation typically begins within 1-3 business days of payment confirmation.
If a delivered translation contains significant errors, contact us within the five-day review window. We will review and correct at no charge or escalate to an independent review.
Email hello@sh-translation.com with your order reference. We respond within 3 business days.
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